Technical support, HelpDesk, ServiceDesk
The DATASYS company offers a broad range of technical
support for your products from the date of the sale, during the life-span of the
product to the ecological disposal of your old systems.
We provide technical support for all the solutions that
our company offers - using e-mail, helpdesk system and telephone and also
directly at the customer's place. Our technical support services meet quality
requirements according to the ISO 9001 norm that DATASYS is bound by.
HelpDesk and ServiceDesk
The HelpDesk and ServiceDesk services are available
non-stop - 365 days a year, 24 hours a day.
- Requests can be submitted by phone, e-mail, at the
helpdesk. The existing customer’s helpdesk system can be also used.
- Managing technical, most frequent customer
requirements
- Handing specialist requirements over to experts
- Solving problems demanding specific expert knowledge
- Informing users about changes, new versions and
partial requirements situation
- Reporting requirements being solved
- Requirements recording and administration
We are prepared to help you with your hardware and
software problems. We are able to call a technician who will come to the given
address and who will be able to solve the more sophisticated problems directly
on the spot anywhere within the Czech and Slovak Republic.
Extended functions of the ServiceDesk technical support
As a part of the complex service implementation ensuring a
successful project realization, the DATASYS company provides a ServiceDesk
technical support.
- Service catalog specification and description of
their extent
- Preparation and definition of the service agreement
concerning provision of services
- Proposition of processes and requirements flow
Outsourcing
More and more organizations concentrate on activities of their main line of
work, while leaving most of the IT services to companies providing outsourcing
services. This service has predetermined parameters and it allows the customers
to work everything out without the need to invest to technologies and human
resources.
The total scope of the activity is defined according to
individuals customer's needs. We are able to deliver a complex information
system and to provide support and services based on the client's requirements.
The outsourcing service is a special case of a permanent
support agreement. Outsourcing is a takeover of information environment or its
parts including respective HW, SW and infrastructure and its provision in a form
of a service.
Quality of the provided service is defined by the Service
Level Agreement (SLA).